Privacy Policy
At مؤسسة صيف الشمال للتكييف والتبريد (“Company”, “we”, “us”, or “our”), we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, and protect personal information when you visit our website, contact us, request our services, or communicate with us.
We provide air conditioning, refrigeration, appliance repair, maintenance, installation, motor rewinding, and related services in Riyadh, Saudi Arabia.
1. Information We Collect
Depending on how you use our website or services, we may collect:
- Your name
- Mobile/telephone number
- Email address
- Service address or location
- Details about the AC, refrigerator, washing machine, or other equipment requiring repair
- Information you provide when requesting a quotation or booking a service
- Messages or information you send through our contact forms, WhatsApp, telephone, or other communication channels
- Any other information you voluntarily provide to us
We only seek to collect information that is reasonably necessary for the purposes described in this Privacy Policy.
2. How We Collect Your Information
We may collect information when you:
- Submit a contact or service request form on our website
- Call our business
- Contact us through WhatsApp or other communication channels
- Request a quotation or service appointment
- Communicate with our technicians
- Visit or use our website
Our website may also automatically receive limited technical information, such as browser type, device information, IP address, and website usage information, depending on the website services, hosting, analytics, cookies, or advertising tools we use.
3. Why We Use Your Information
We may use your personal information to:
- Respond to your enquiries
- Schedule and provide repair or maintenance services
- Contact you regarding your service request
- Provide quotations and estimates
- Communicate with you about appointments
- Improve our services and customer experience
- Maintain records of customer requests and services
- Respond to complaints or customer support requests
- Protect the security of our website and business
- Comply with applicable laws and legal requirements
We will not use your personal information for purposes that are incompatible with the purpose for which it was collected, except where permitted or required by applicable law. Saudi privacy guidance emphasizes collecting only the minimum personal data necessary for the specified purpose.
4. Phone Calls and WhatsApp
If you contact us by telephone or WhatsApp, we may retain your name, telephone number, messages, service details, location, and other information that you voluntarily provide.
This information may be used to arrange appointments, provide quotations, communicate with technicians, and complete requested services.
5. Cookies and Website Technologies
Our website may use cookies and similar technologies to:
- Operate and secure the website
- Remember certain preferences
- Understand how visitors use the website
- Improve website performance
- Measure advertising or marketing performance, where applicable
You may be able to control or disable cookies through your browser settings. Some website functions may not work properly if certain cookies are disabled.
6. Sharing of Personal Information
We do not sell or rent your personal information.
We may share necessary information with:
- Our employees or technicians who need the information to provide the requested service
- Service providers supporting our website, hosting, communications, analytics, or advertising
- Government authorities or other parties where disclosure is required or permitted by applicable law
- Other parties when necessary to provide a service you have specifically requested
We aim to limit any disclosure to information that is reasonably necessary for the relevant purpose.
7. Protection of Your Information
We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or loss.
However, no website or electronic communication system can be guaranteed to be completely secure.
8. Retention of Personal Information
We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, provide services, maintain appropriate business records, resolve disputes, or comply with applicable legal and regulatory requirements.
When personal information is no longer required, we will take appropriate steps to delete, destroy, or anonymize it where required or appropriate under applicable regulations.
9. Your Privacy Rights
Subject to applicable Saudi laws and regulations, you may have rights relating to your personal information, including the right to know how your information is collected and processed and the right to request access, correction, updating, or other applicable rights.
SDAIA’s guidance specifically recommends explaining data-subject rights and how individuals can exercise them through the privacy policy.
To exercise a privacy-related request, please contact us using the details below.
10. Third-Party Websites and Services
Our website may contain links or connections to third-party services such as Google Maps, WhatsApp, social media platforms, advertising platforms, or other external websites.
Those third parties may have their own privacy policies and terms. We are not responsible for the privacy practices of third-party websites or services.
11. Children’s Privacy
Our services and website are intended for general customers and are not specifically directed toward children.
We do not knowingly request or collect unnecessary personal information from children.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, website, technology, or applicable laws and regulations.
The updated version will be published on this page with the revised “Last Updated” date.
13. Contact Us
If you have any questions about this Privacy Policy or wish to make a privacy-related request, please contact us:
Business Name: مؤسسة صيف الشمال للتكييف والتبريد
English Name: Saif Shamal Air Conditioning & Refrigeration Services
Location: Al-Aqiq, Riyadh, Saudi Arabia
Phone: 0591117900